Customer Service Agent

Part Time (Wednesday - Friday, 20 hours a week) | Hørsholm

With exciting growth and further expansion plans for the company, Hyggi is looking to add a new part time member to the team to help drive forward the development of our existing customer service system. We are looking for a self-starter who is motivated to take our current customer service system to the next level. You will be responsible for the day to day running of our current customer service operations and take on the development and set up of our new software and management systems to add efficiency and clarity where it is needed. As a small start-up, although the role is primarily to better our customer service department we hope to add a colleague who is happy to join the table at discussions across all aspects of the business and who will step up to assist in ad-hoc tasks that arrive throughout the week. 

 

Your responsibilities will include

• Taking responsibility for answering all incoming inquiries through our SoMe, Email and Claim channels
• Ensure we are delivering consistently professional, friendly, and efficient customer service experiences
• Liaising with other team members to ensure timely solutions are found and correct information passed to the customer
• Develop and implement new systems for optimising our customer service experience
• Collating and communicating any issues that seem to be a recurrent theme to the team

 

Your skill set

We expect you are someone who takes care and time over their work, seeing tasks through from start to finish with a high level of detail. You are solution orientated while maintaining a professional standard and consistent approach. You are self-motivated and willing to work without ongoing supervision. You are fluent in both Danish and English and able to work in both languages as needed. You have a friendly and open nature when responding to inquiries with an understanding that most of our customers are new parents who may be sleep deprived and need an extra dose of kindness when they send their email during the middle of the night feed.

Experience with Customer Service software and Shopify or other E-Commerce platforms is a bonus but not a necessity as full training will be provided.

 

About Hyggi and what it’s like to work here

We are a small team of two, Gemma the Founder and CEO who works full time from the office in Hørsholm and Miriam who works part time remotely. We work with our trusted warehouse partner to fulfil our orders and are in daily contact with their team. We work in a mix of English and Danish with our customer facing communications in Danish but our business language is English. Our newly established office in Hørsholm is taking shape with a planned showroom on the ground floor and office facilities on the 1st floor. We are parents to young children and flexibility and understanding of the demanding role of parenting is one of our core values. We ask for core hours (10:00 - 15:00) to be worked in the office for this role but then trust that outside of these you can manage your own time to meet your targets giving you the option to work with a little more breathing space to be flexible around your needs. This role will be based in the Hørsholm office but with the option to work from home on Fridays.

 

The finer details

Salary according to qualifications. Start date is as soon as possible. Interviews will be held ongoing and the job removed when the position is filled.

 

How to apply

If you’d like to apply, send your CV and short introduction email in English to jobs@hyggi.dk with the subject line: “Customer Service Application - [Your full name]" Please include why you think you’d be a good fit for our team and what makes you the best choice for this role whether it's a specific skill set, experience or personal characteristic that will make you shine.

If you have any questions regarding the role, please direct them to Gemma via email at jobs@hyggi.dk